Every NeuronPadel racket is engineered and inspected to perform under real match conditions. We warrant our Products against manufacturing defects for the periods below, for the original purchaser with valid proof of purchase.

1. Warranty Period

Product	Warranty period	Starts from
Rackets	6 months	Date of delivery
Apparel	30 days	Date of delivery
Bags and accessories	3 months	Date of delivery

2. What Is Covered

This warranty covers defects in materials or workmanship that appear under normal playing conditions, including:

• Delamination or separation of the face layers from the core
• Cracks in the frame or bridge that occur without an impact
• Structural defects in the foam core
• Defective hardware such as a loose butt cap or faulty bumper guard
• Major paint or cosmetic defects from manufacturing, such as peeling or bubbling paint or clear coat, misprinted or misaligned graphics, or visible finish flaws, that are not caused by impact or wear
• Faulty stitching, seams or zippers on apparel and bags

3. What Is Not Covered

• Damage from impact: hitting the wall, glass, fence, floor, another racket, or dropping or throwing the racket
• Cosmetic wear from use, such as scratches, paint chips from contact, fading or edge scuffs
• Normal wear of grips, overgrips and the protective bumper
• Damage from heat, cold or humidity, including leaving the racket in a car or direct sunlight
• Damage from improper storage, transport or cleaning
• Products that have been repaired, modified or altered by anyone other than NeuronPadel
• Gradual loss of feel or power that comes with normal use
• Products bought from unauthorised sellers, or without valid proof of purchase
• Products used for purposes other than padel

4. How to Make a Claim

1. Contact us at business@neuronpadel.com or WhatsApp (Asia +62 812 8887 1095 / EU +39 338 269 0983) within the warranty period.
2. Provide your order number or proof of purchase, the racket's serial number, clear photos or video showing the defect from several angles, and a short description of when and how it appeared.
3. We review your claim and respond within 5 business days. We may ask you to send the Product to us for inspection.

5. Assessment

All claims are assessed by our technical team. We decide whether the issue is a manufacturing defect or damage from use, based on the evidence provided and, where needed, a physical inspection. We will explain the reason for our decision.

6. Resolution

If your claim is approved, we will, at our option:

• Repair the Product
• Replace it with the same model, or the closest equivalent if that model is no longer available
• Issue store credit for the purchase price

7. Shipping for Warranty Claims

For approved claims, NeuronPadel covers the cost of sending the repaired or replacement Product to you. We also cover the cost of sending the defective Product to us. If a claim is rejected after inspection, we return the Product at your cost.

8. Replacement Products

A repaired or replacement Product is covered for the remaining period of the original warranty. It does not start a new warranty period.

9. Sponsored Athletes and Club Stock

Products supplied under athlete sponsorship, club partnership or demo programmes are covered by the terms of those agreements, not this policy.

10. Caring for Your Racket

• Store your racket in its cover at room temperature, away from direct sunlight.
• Never leave it in a car, especially in hot or humid weather.
• Avoid hitting the wall, glass or floor with the racket.
• Clean with a dry or slightly damp cloth; do not use solvents.
• Replace the overgrip regularly to keep your grip secure.

11. Your Legal Rights

This warranty is in addition to, and does not limit, your statutory rights under the consumer protection laws of your country.

12. Contact Us

• Email: business@neuronpadel.com
• WhatsApp (Asia): +62 812 8887 1095
• WhatsApp (EU): +39 338 269 0983
• Singapore: NEURON PADEL PTE LTD, 160 Robinson Road, #14-04 SBF Center, Singapore 068914
• Indonesia: PT NEURON PADEL INDONESIA